For individuals and families
Most people choose an international plan for the country they are in. It gets tested later, when you move, or when you are standing at a hospital counter and someone asks who is settling the bill.
Worldwide cover tells you where you can be treated. Portability tells you what happens to your terms when your life changes country. They are not the same feature, and only one of them is tested by a move.
Anyone who has already moved once knows the handover is where things go wrong. New job, new address, new plan, and somewhere in the middle a form nobody chased. The cover itself is rarely the problem. The join is.
So the question worth asking of any plan is not only what it pays for. It is what would still be true if you were living somewhere else in 18 months.
Keep the same policy through a move and your underwriting terms usually travel with it. What an insurer accepted at the outset generally stays accepted. Start again with a new insurer and you are underwritten on the health you have now, not the health you had when you first bought.
Most plans count waiting periods from the date cover started, not from the date you arrived in the new country. A new policy usually restarts those clocks. Maternity is where that hurts most, because the wait is long and the deadline is not negotiable.
Area of cover is usually something you change on the policy rather than a reason to change insurer. Move from Asia to Europe and often it is the region and the premium that move while the plan carries on. The United States is handled separately on most plans.
What does not carry across is anything tied to the country you are leaving. Local hospital networks, the settlement arrangements behind them, and any benefit written around the Singapore system all change when you do. And nothing carries at all if the policy lapses. A gap of even a few weeks is usually treated as a new application, which means fresh underwriting and waiting periods starting again.
The rules here are less obvious than most people assume, and the thing that decides them is not the one you would guess.
Two people move to New York on the same day. One extends the plan they already hold to include the United States. The other cannot buy that cover at all. The difference is not the destination. It is the passport.
These plans are built around living outside your country of nationality. An expat relocating to the US can usually add a United States module to an international plan they already hold. A US national going home usually cannot, because at that point they are not living outside their own country and the answer is a domestic insurer. We hold no licence to advise on those.
The live case is the first one, and it is the more common one. If you hold an international plan and a US posting is on the table, including the States is usually a change to the policy you already have rather than a reason to start again. It will usually cost more, because the United States is the most expensive geography on most plans. It also keeps the medical history you have built up, which is the part you cannot buy back. Worth asking before you accept the posting rather than after you land.
The rule underneath this travels further than New York. A destination on its own tells you very little until you know whether the person is an expat relocating or a national going home. Same country, opposite answer.
On a small bill it barely matters. On a large one it is the difference between a form and a deposit you have to find that day.
There are two ways a hospital bill gets paid. Either the insurer settles it directly with the hospital, or you pay it and claim it back afterwards. International plans are usually built around the first, and that is most of what people mean when they say the cover works.
It is not automatic. Direct settlement depends on the plan, on the hospital, and on the insurer having been told in advance. For planned treatment that advance step is pre-authorisation, where the insurer confirms what it will cover before you are admitted and the hospital then bills them instead of you. Skip it and you may be asked to settle at discharge and claim it back, even where the treatment itself was covered.
Outpatient visits are more often paid and reclaimed than in-patient stays, and reimbursement usually runs to a deadline counted in months from the date of treatment, so keep the receipts. In a genuine emergency the number to call is usually the insurer’s own assistance line, printed on your membership card. Those lines are usually staffed around the clock. We are not, and it is better you know which is which now than at 2am.
Pre-authorisation is the step that turns a covered treatment into a settled bill. What it involves, and when it is worth doing even where the plan does not demand it.
Direct settlement is not available everywhere. What to keep, what to send, and how long you have to send it.
Arranging the policy is the short part. The rest of it is the years afterwards, and that is the part we are actually for.
A move, a new address, a baby, a change of employer, a country added to the plan. Handled while the policy is running, most of these are a form and an endorsement. Handled after a bill has been incurred somewhere the plan did not reach, they are a much harder conversation. Tell us before, not after.
Premiums climb, and some years the increase is harder to justify than others. When that happens we look at what else is open to you and tell you plainly whether moving is worth it. Often it is not, because starting again means fresh underwriting, anything diagnosed since you bought may be excluded or loaded, and waiting periods run from scratch. You get the comparison either way.
Enrolments, additions, a change of country, a document an insurer says it never received. We handle that side of it. Your plan is looked after by people who know you and your history with us. The premium is the same whether you come to us or go direct to the insurer.
If you already hold a plan, the two useful things to know are what it would do on the day you move and what it would do at a hospital counter. Both are answerable from the wording. Send it over and we will read it with you.
If you are buying for the first time, the questions that decide most of it are where you expect to be living in 3 years, whether anyone to be covered has a history that has to be disclosed, and whether maternity is anywhere on the horizon. Those matter more than the name on the plan.
Peace of mind, simplified.
Tell us where you live now and what you hold, if anything. We will tell you what it would do on the day you move, and what we would change.
We reply within 2 working days.
